Refund policy
This store is operated by Lidsana (owner: Denis Girod), Maispracherstrasse 35, 4312 Magden, Switzerland. Questions about a return? Reach us through our contact form.
Lidsana Warm Eye Mask
- You can return unopened pouches within 30 days of delivery.
- For hygiene reasons, we can't accept opened pouches or used masks.
- We refund the product price of the unopened pouches you send back. If you return part of a box, the refund is calculated per pouch based on the price you paid per box.
How to return
- Send us a message through our contact form with your order number and what you'd like to return.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first.
- Pack the items securely. Return shipping costs are paid by you unless the item arrived damaged, defective or wrong.
Refunds
Once your return arrives and we've checked it, we'll email you and refund the amount to your original payment method within 5 business days. Your bank or card issuer may need a few extra days to show it. Original shipping was free, so there are no shipping charges to deduct.
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, contact us through our contact form within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including any return shipping.